Cameras won’t record. Tried replacing battery.

[Colin57]

I have 3 cameras all solar powered and none of them will record. I have read previous blogs about replacing batteries, but not relevant in my situation. Any advice appreciated. TIA

[jguerdat]

What mode are you using? Are there rules enabling the cameras to record?

[StephenB]

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@Colin57 wrote:

I have 3 cameras all solar powered and none of them will record. 

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Also, it would be good to check that the cameras are in fact Pro 2s.  Newer cameras (Pro 3, Pro 4, Ultra, Essential) all require paid subscriptions to get cloud recordings.

[Colin57]

The mode is armed. With respect to the rules, apologies, I don't what that means, how I would find them or change them.

We have had the system since new (approx 18 months) and has worked perfectly ok up until about 3 months ago. The cameras themselves work fine, they just don't record

[StephenB]

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@Colin57 wrote:

With respect to the rules, apologies, I don't what that means, how I would find them or change them.

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Rules are specified inside each mode, and they should specify that each of your cameras will record when motion is detected.  https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Are you certain they are Pro 2 cameras?  Pro 3 and up require paid subscriptions to get cloud recordings.

Also, are you able to make manual recordings?