Cameras offline

[jklk1]

Arlo has disconnected my cameras.  I can't even access my account.  This is deliberate since we are non=paying.  If I could sue them to hell and back I would.  Since that isn't possible, I have ordered a different system from a different company and I hope Arlo rots in hell.  This is NOT how you do business or treat a customer.

[StephenB]

---

@jklk1 wrote:

I can't even access my account.  

---

Then how do you know your cameras are disconnected?

What happens when you try to log in?  Are you using a PC browser (my.arlo.com) or the app on a phone/tablet?

Are you using the primary account (the ones to which the cameras were installed)?  Or are you using a "friend" account (cameras shared).

[BrookeN]

Looking at the account your basestation as well as your two cameras are online. Can you explain more of what you are seeing?