Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras not recording

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AGX
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I have Arlo Pro 2 and Pro 3 cameras. Though I don't have any active paid plan, Previously the Pro 2 cameras used to record movements in cloud for a week or so, but now the Pro 2 cameras are not recording anymore. I have also attached a local storage device to the Pro 2 base station, but it is neither recording in Cloud nor in local storage device. However, Pro 3 cameras are working okay and they record normally.

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DannyBearAgain
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Did you get forced updated to using the new arlo app experience with the free 30days subscription?

StephenB
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@AGX wrote:

I have Arlo Pro 2 and Pro 3 cameras. Though I don't have any active paid plan, Previously the Pro 2 cameras used to record movements in cloud for a week or so, but now the Pro 2 cameras are not recording anymore. I have also attached a local storage device to the Pro 2 base station, but it is neither recording in Cloud nor in local storage device. However, Pro 3 cameras are working okay and they record normally.


How many unsubscribed cameras do you have?  The free cloud storage for the Pro 2s is limited to accounts with 5 or fewer unsubscribed cameras.

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