Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera issues

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Janitae
Aspirant
Aspirant

I have the 3 camera pro 2 setup, I damaged a camera and bought two spares and cannot get them to connect. They have paired successfully with my base station but won’t connect when I hit the live button. Am I missing something with my setup?? Thanks 

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StephenB
Guru Guru
Guru

@Janitae wrote:

I have the 3 camera pro 2 setup, I damaged a camera and bought two spares and cannot get them to connect. They have paired successfully with my base station but won’t connect when I hit the live button. Am I missing something with my setup?? Thanks 


Have you tried removing/reinsert the battery to reboot the camera?

 

Also, how far are the cameras from the base?

Janitae
Aspirant
Aspirant

They are literally a metre from the base set…. I can take out batteries and try again 

StephenB
Guru Guru
Guru

@Janitae wrote:

They are literally a metre from the base set…. I can take out batteries and try again 


Also, perhaps move them a bit farther away (2-3 meters).

Janitae
Aspirant
Aspirant

Am rebooting the base station to see if that sorts it. Batteries in and out no joy. A couple of metres away now

StephenB
Guru Guru
Guru

@Janitae wrote:

Am rebooting the base station to see if that sorts it. Batteries in and out no joy. A couple of metres away now


Is this happening in both the app and a PC browser?

 

Also, does camera positioning (or the video settings screen) show you the current camera view?

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