Camera does not record

[AMCoz]

About 4 months ago I added a Pro 4 camera to my existing Pro 2 base station which already has 4 x Pro 2 cameras connected to it. All worked perfectly until 2 weeks ago when the Pro 4 camera stopped recording motion. When I activate live stream on this camera it works but there is a 2 minute delay. All 4 of the Pro 2 cameras are recording.

My problem therefore is two fold, firstly that the the Pro 4 camera does not record when there is motion although it did record up to about two weeks ago and secondly there is a two minute delay in live streaming.

I have looked at previous posts and whilst there are similar problems the solutions provided have not helped me.

Anyone got any ideas? 

[StephenB]

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@AMCoz wrote:

the Pro 4 camera does not record when there is motion although it did record up to about two weeks ago

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It stopped recording when the trial subscription lapsed.  All the newer cameras (starting with the Ultra in 2018) require a subscription to get any cloud recording.  They still give you free 7-day cloud recording for your older Pro-2 cameras, as it was advertised when you purchased them.  But that doesn't extend to the Pro-4s.

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@AMCoz wrote:

secondly there is a two minute delay in live streaming.

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Have you tried restarting your router, the camera, base, and phone?