CVR Issues - When Scrolling I Get A Black Screen

[Arlo728]

I ordered CVR service and can’t access the timeline recordings. When I try and scroll and search all I get is a black screen. This is both on the IOS app and online as well. I even reset the entire system including the base station and cameras and still nothing. Any suggestions? Quite honestly I’m ready to throw the entire system in the garbage can!

[steve_t]

It can take some time for the video to start playing. I guess the server has to find it and then start streaming it. And of course it's even slower if you have a slow internet connection. All the while, this camera is still uploading the constant video stream to the server