Video retrival from cloud

[Chipotle1]

Either I am doing something wrong (Quite possible) or trying to manuver around a cloud recording (CVR Paid Subscription) is a pain. I move the time line to the time I want to look at and it very rarly comes up it just spins and spins or it automatically moves the time line to another random time. I am not relying on a wireless connection on my computer while trying to review . It is hardwired. Thanks for any help

[jayhova1]

I have noticed the same types of issues.  Navigating around the timeline is buggy at best.  I have found killing the mobile app then restarting it gets it back to a good state but then it will likely get funky again.

I am also wondering when they will add the ability to download clips from the CVR library.  I have not seen a way to do this.  I would really expect that this should be part of paying for the extra recording service.  Kind of disappointed with the quality of this service so far.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support