Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2020-09-15 05:38 PM
  • 491 Views
  • 0 Likes
  • 2 In Conversation
Mariea_harris
Follower
Follower
‎2020-09-15 05:38 PM

I have just brought Arlo Pro 2 with 3 cameras, I'm having huge issues as cameras are not being found on my mobile.  Everytime it searches keeps saying cannot find cameras, I have the cameras right by the base station, I've tried the online chat but they can't even help.  I tried calling the NZ number for help, but doesn't even connect me to anyone...Please can someone help before I take it back to the retailer

Labels:
0 Likes
Reply
Message 1 of 2
491
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-09-16 06:33 AM

Did you claim the base first before trying to sync the cameras? If so, try removing the base in Settings, My Devices. It may be worth also holding the reset button until the LEDs flash amber. Let the base reboot and claim again. When syncing the cameras, be sure to only briefly press the base sync button - don't hold it for 2 seconds - and then the camera button. Note that you don't need to use the app to do this.

0 Likes
Reply
Message 2 of 2
481
Discussion stats
  • 1 Reply
  • ‎2020-09-15 05:38 PM
  • 492 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.