Today I noticed im no longer subscribed to CVR on my Pro 2 cameras. I checked late last night and it was ok. I didnt unsubscribe or anything. When attempting to re-subscribe, I continually get the message at confirm subscription page - "billing service unavailable". I have also tried to upgrade my plan from the basic one and get the same message continually.
I have tried ringing support but never seem to make any progress in the call queue. Please advise if your system is down or if its a local issue my end? I have tried the app, as well as on my desktop. I have logged out of the app and logged in again to no avail.
Getting frustrated as my car was damaged overnight and I seem to have lost all CVR footage that was there last night.
@StrikeSwiftly That's not something we have seen and haven't had anyone else report this. I have escalated this to our backend team and they are investigating it now. I'll update you when I hear something back.
I'm having the same issue, as soon as I try to subscribe to the premier subscription and pay for a full year I get the below error appear at the top of the screen.
null We are sorry, our billing service is currently unavailable. Please try again null.
It wont let me subscribe!
Just wanted to give you guys an update. I'm on the phone with engineering and they are still actively debugging this issue, and believe they are close to identifying the root cause.
Just had another go and it looks like I can now subscribe to Premier. Interestingly the pricing is now in £ not $ as it was before so that might have something to do with it....
Not see any smart features go live yet but I've seen in other posts that this can take up to 24 hours.
That said I just saw another post saying Arlo Smart is only available in the US, is that correct?!
Hi James, that's rediculous!
I have just subscribed to Arlo Smart, nowhere on the page for Arlo Smart does it say it is US only except for the E911 feature! Even the subscription was priced in £ and not $.
So now I have a feature that has been miss sold as a result of poor website information from Netgear. What are Netgear going to do about it please?
Can you say how soon the smart features will be available in the UK please and also get your website team to make this clearer in the subscription and product information that this is US only!!!
I have to agree with the poster above. I only wanted to subscribe to Premier to get the smart features. I'm in Australia and nowhere was it written that the features are US only. I won't bother considering that.
Anyway, can you please answer my question from a couple of posts back. My CVR still isn't working. My renewal is about to tick over. I can't cancel it because it shows me as unsubscribed but I got a renewal email. I never cancelled CVR and want to use it. As I stated above, I had my car damaged and now have no footage of it.
If I get charged for renewal and it doesn't work I will have no option but to do a CC charge back.
@StrikeSwiftly sorry for the lapse in communication, I had a family emergency this weekend and was unavailable to reply. A fix was approved today, however we have another deployment scheduled for Insight tonight, and need to separate these deployments. The fix that was approved should go out sometime this week (hoping for tomorrow night so long as nothing else causes a delay). Feel free to PM me regarding the refund situation and we can discuss further.