Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Big problem with arlo pro 2 cameras & CVR

I have an arlo pro 2 system with 5 cameras. Two of these cameras have the CVR program active, but when i try to see a particular moment, the image recorded doesn't correspond to the time showed. It seems a minor problem, but makes completely useless this service because it's very difficult to find the exact moment scrolling down troughout all the recorded hours. I've been looking for a solution on the internet, but it seems to be a problem of the system or website and i arlo is not pronouncing about this product fail. Anyone has more information about it? I'm thinking to return the product... Thanks.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 4
Arlo Moderator

Re: Big problem with arlo pro 2 cameras

Hi @Gusb

 

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Message 2 of 4
Aspirant

Re: Big problem with arlo pro 2 cameras

Hi,

 

I have been reading in other messages that is a problem recurrent from a year ago but you still offering this pay service and charging all the months.

 

I think you should priorize the problem due is a payement service. Do you have an estimate date to fix this problem?

 

Thanks.

Message 3 of 4
Arlo Moderator

Re: Big problem with arlo pro 2 cameras

HI @Gusb

 

I do not have an exact ETA for you at the moment, I apologize. Feel free to contact customer support anytime as well. I have provided the link here for you.Arlo Tech Support

Message 4 of 4