Battery won't charge

[HodagGirl]

This device's battery level is too low. Connect a compatible charger to charge the battery.

I get this message from one of my cameras.  It has the big cube battery, not 4 AA's.  The camera lights up and seems to work when it's plugged in to charge, but it won't hold a charge and gives the above message as soon as it's unplugged.  I ordered a new battery but get the same message.  Is the camera done for?  Do I need to update it somehow?  Would love some advice if anyone had the same issue and fixed it.  Thanks! 

[DannyBearAgain]

Need to ask if you are using the arlo supplied USB QC charger adapter to charge battery in camera, the 5vdc adapters will not work.