Arlo|Smart Home Security|Wireless HD Security Cameras

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zhromanik92
Aspirant
Aspirant

My system is less than 6 months old and for the last month my batteries have been holding a charge for about a week or less. Cameras are set to the battery saver mode already. Any suggestions or help would be appreciated.

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TomMac
Guru Guru
Guru

Usage is usu the major factor...

Live Viewing and recording use the most power.

Are you seeing it on all the cameras?

What is you usage in mins per day?

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zhromanik92
Aspirant
Aspirant
Usage is around 5min or less a day. All cameras are having the issue. I rarely live view. I saw a post from 2018 about a firmware issue. I didn't know if anyone has had similar issues recently.
StephenB
Guru Guru
Guru

@zhromanik92 wrote:
Usage is around 5min or less a day. All cameras are having the issue. I rarely live view. I saw a post from 2018 about a firmware issue. I didn't know if anyone has had similar issues recently.

Any evidence that the cameras are losing touch with the base?  (Lost connection errors when you live stream,  pixelation in the videos, or stuttering/gaps)?

zhromanik92
Aspirant
Aspirant
No signs of connection loss at all
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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