Battery 100%but camera not working

[Mike2285]

I just bought the arlo pro 2 pkg with 3 cameras. All 3 batteries are at 100 % . One of the cameras will only work if it is plugged into the charger .As soon as I detach it it goes offline. I can't find a support # or online help..Should I return the item or try and have the camera replaced? Any help would be appreciated:)

[StephenB]

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@Mike2285 wrote:
I just bought the arlo pro 2 pkg with 3 cameras. All 3 batteries are at 100 % . One of the cameras will only work if it is plugged into the charger .As soon as I detach it it goes offline. I can't find a support # or online help..Should I return the item or try and have the camera replaced? Any help would be appreciated:)

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It's fastest to exchange the kit with the seller.

If you do want to try an RMA with support, you can reach them via https://www.arlo.com/en-us/support/contact.aspx