Batteries not charging

[Kismoko531]

Been charging my batteries for 4 hours..its still the same low battery...suspect a bad battery..this is a new Arlo a gift from my kids..bought last December 2018..still under warranty though..

[RTS_001]

Hello, I had the same problem and received this link: https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

You may have tried it already.