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Base station offline - error message

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  • ‎2018-10-15 06:42 AM
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prooutfitters
Guide
Guide
‎2018-10-15 06:42 AM

I have Arlo VMB4000 base station (somehow it's not listed above) . Since about 1 month it appears offline. I have tried to reboot it, turned off. Tried reconnect cameras. Everything - without success. Still always shows "Your base station is offline". Tough the interned is connected - router is working and is online. Can you help?

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JessicaP
Arlo Employee Retired
‎2018-10-16 01:31 PM

Hey @prooutfitters,

 

What LED lights are currently showing on your Base Station? Also try to connect to the internet with another device by directly plugging it in to the router to be sure. You can read more here on how to troubleshoot your Base Station: My Arlo base station is offline; how can I troubleshoot it?

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