Arlo|Smart Home Security|Wireless HD Security Cameras

Base station & 3 of 4 cams appear offline in browser, cameras video still appears in library

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ArloUserinCA
Aspirant
Aspirant

I posted this issue last month, still no fix from Arlo, creating a new thread as prior thread had 200 replies.

Yeah, this problem will not go away   Arlo  please please fix this - it is your browser/server that is the problem, not the base station. 

At first all cameras appeared offline, yet videos were recorded and showed up in the library. And then I pulled/replaced the battery from one camera, and now only one of my four cameras appears on line, the one that was rebooted. So you know this equipment is working, just the website is broken. 

Versions: Base Station Firmware version 1.16.5.7_3823_a530306   & Hardware VMB4000r3
 
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

ArloUserinCA
Aspirant
Aspirant

I have opened a case, waiting to hear back.

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