Base station VMB4000 cannot be found in the app and be tried factory reset

[cylau]

I have removed the base station from the app and tried to do a factory reset (10s). The lights do not change to amber. And I cannot find it anyway. What should I do?

[jguerdat]

Try holding the button longer, until the LEDs flash amber. It shouldn't take much longer than 10 seconds. Also, be sure you feel/hear the click when the button is pressed.

BTW, what are the LEDs showing now?