Base offline/dead

[Klf1697]

Base isn't working. No LED. Plugged into different outlet.  Unplugged cables. Nothing works. Is it just dead? 

[jguerdat]

Could be the power supply. Use a voltmeter to measure the voltage at the connector - should be 12 volts DC. If not, you can use a universal power supply but will need to follow those directions to set it up as indicated by the Arlo power supply (voltage and polarity). An unused router power supply might work as long as it has the correct voltage and polarity.