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Base Station shows connected to Internet and all 3 lights are green. App says offline.

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  • ‎2020-07-09 03:06 PM
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Kimberly1023
Follower
Follower
‎2020-07-09 03:06 PM

Base station shows connected to Internet, all 3 lights are green. But on the app everything is showing off line. I have reset the base, deleted and reinstalled the base, resynced the cameras, rebooted the WiFi, nothing has worked

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michaelkenward
Sensei Sensei
Sensei
‎2020-07-10 02:40 AM
@Kimberly1023 wrote:
But on the app everything is showing off line.

And that app is? iOS?  Android?

 

What do you actually see on the mobile device?

 

What do you see in the browser interface?

 

Have you tried removing and reinstalling the app?

 

 

Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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