Arlo|Smart Home Security|Wireless HD Security Cameras
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Audio detected when audio turned odd completely

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sdrj
Tutor
Tutor

Can someone please explain why I can still get audio alerts when audio is turned off

Screenshot.jpg

 

Wind is causing casuing alerts to be sent to me so I turned off the audio in camera audio settings but am still receiving the alerts (push notifications)

 

Have tried a different camera and still happens

 

Have re-booted the Base Station and still happens

 

Have re-synced camera and still happens

 

What is wrong with these cameras

 

I try to contact via Live Chat and am told unavailable but states on page can be contacted anytime

 

Unless this is resolved soon then Arlo lose a sale as will be returning for a full refund plus postage

 

Any help appreciated

4 REPLIES 4
sdrj
Tutor
Tutor

Ignore, think have found a fix

TomMac
Guru Guru
Guru

What was wrong and what was the fix??... share to help others

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Morse is faster than texting!
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misfinn
Aspirant
Aspirant

What was your solution?  I  am having the same issue.  Thx

jguerdat
Guru Guru
Guru

You need to turn audio detection off in your modes and rules, not in the camera settings.

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