At a loss, The Request Has Timed Out

[Spookay]

Hello all,

Today one of my Arlo cameras suddenly stopped recording video and will not live stream. I have attempted to live stream on my iPhone and my laptop, but I receive the message "The Request Has Timed Out." Also, I receive notifications that motion has been detected on the camera, however, there is no video in my library. I have checked the library using both my iPhone and on my laptop,  and there is no video recording.

Here is the basic info:

*Camera is an Arlo Pro 2

-- Firmware version 1.125.17.1_11_de8490d 

-- Wireless connection is strong

-- Unit is plugged into a power source

-- There is no damage to the camera

-- There has been no adverse weather (sunny and in the 70s)

-- The camera's last recording was approximately 24 hours ago

Here are the troubleshooting steps I have tried so far:

-- I have turned the camera off, removed the battery, waited 5 minutes, powered the camera back on

-- I have removed all of the activity zones

-- I have disarmed the camera

-- I have attempted to live stream using the "Camera Positioning" feature

-- I have attempted to trigger a recording by having this camera record when another camera detects motion

-- I have moved the camera closer and tested in different proximities

I am at a loss. This just started happening today. My last recording was approximately 24 hours ago. 

-- I have removed and re-added the camera to the system. 

I'm at a loss and any help/suggestions would be greatly appreciated. 

[StephenB]

Does anything change if you disconnect the camera from the power source?

[Spookay]

No, nothing changes. I've unplugged, removed the battery, swapped batteries (not sure why that would impact it, but figured why not) and plugged/powered it back on several minutes later. 

[StephenB]

Not sure if you've answered this already... 

Have you tried livestreaming from the main page (not camera positioning)?  

If that works, are you able to save a manual recording during the livestream?

[Spookay]

I have tried this, with no luck. 

The only time I am able to catch even a small glimpse of a "live" view is when I add/remove activity zones. When I do this,  I'm presented with a snapshot of what is happening on that camera in that moment. 

Outside of this, I am not able to view anything. Previously, I was receiving motion notifications, however, those have now ceased.  

[Spookay]

UPDATE - For what it's worth, I was previously receiving motion notifications (no video though), however, those have now ceased. Everything else remains the same. 

[StephenB]

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@Spookay wrote:

UPDATE - For what it's worth, I was previously receiving motion notifications (no video though), however, those have now ceased. Everything else remains the same. 

---

Have you tried restarting the base?

You could also try removing the camera from your account, and then re-adding it.  It might fail to onboard, but given that it's not working you don't have much to lose.

[Dannybear]

You should also try plugging the charger into the camera to see if live streaming starts working again.

[Spookay · Accepted solution]

After several days of no recordings and no motion alerts, my camera suddenly started working this morning. As I was drinking my morning coffee, I received a motion alert on the camera I was having issues with. I checked the alert and there was also a recording. The camera once again records, live streams, and otherwise functions as it should. 

I wish I could pinpoint what caused the issue and what corrected it, but I give up. It is working, for now.

Thank you to everyone for the suggestions and support!