Arlo pro2 base station offline

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I have a bran new arlo pro 2, 3 cameras and base station.

however the base station keeps going offline. 

The first time it went offline i did the following

1)reboot it = no luck

2) change network cable = no luck

3) factory reset = this worked for 4 hours, then went offline again.

4) turn it off and on again = no luck

5) delete the base station from the app, can no longer discovery it

this device sounds faulty to me, any ideas?

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the current light status is

power = orange

internet = off

cameras = off

[TomMac]

power should be amber only during reboot....

exchange at purchase place or contact support;

https://www.arlo.com/en-us/support/contact.aspx

[dropped]

Support are supplying a new power supply, i dont think it will change anything. But we will see.