Arlo pro 2 not detecting motion. Tried motion test and see orange light. Tried reset.

[Aarakv]

My arlo pro 2 stopped detecting motion. I did a motion test and I can see any orange light. I reset the base in hope that my cameras would reset to factory settings, but they did not. Also my affected camera still cannot detect motion. Can someone please help.

[TomMac]

Just to verify, when you change the SENSE level, your doing it in the MODE( and saving) not the test area

[Aarakv]

Thanks for your reply, I checked the sense in the mode section and it's set up to 80%. I stood infront of the camera and it still did not record. I did the same test with my other arlo pro 2 and arlo and they recorded fine.

[StephenB]

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@Aarakv wrote:
Thanks for your reply, I checked the sense in the mode section and it's set up to 80%. I stood infront of the camera and it still did not record. I did the same test with my other arlo pro 2 and arlo and they recorded fine.

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Next try removing the battery from the camera and then reinsert it (to reboot the camera).

[Aarakv · Accepted solution]

thanks for getting back to me, i took the battery out, but also after inserting it, kept the sync button pressed for 12 minutes, im not sure it that would help but i managed to see an orange light flash, now i need to just check if the camera starts detecting motion again, will put an update after 12 hrs. 

[Aarakv]

An update, the camera has started detecting motion again and is sending alerts. Thanks for helping out. I guess the battery removal worked. Not sure if the long sync button press did anything. But thanks for the support.