Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our Google service and are working to resolve the issue..
Are you using a timed recording or the "record until motion stops"? For the latter, the CAMERA has to detect the motion, not what you can see. If the subject slows down sufficiently or pauses or moves out of the detection range recording will stop. You can test this by triggering a recording, moving side to side in the camera's view to see where motion is no longer detected. A pause of <5 seconds or so is ignored but a longer period will cause the recording to stop and a new one to start after the camera reset period of 5-10 seconds if the motion is still detectable.
Increasing the motion sensitivity in your modes and rules may also help. Don't forget that the max distance for people is ~25 feet under the best conditions.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.