Arlo pro 2, base model VM48000:

[Mezkem]

Suddenly all devises disappeared from the app and dashboard, even the base.

[JamesC]

Mezkem,

Are you logged in to the correct account? What does the LED behavior show on the base station?

JamesC

[Mezkem]

Yes, I am using the correct account. None of the devices including the base are showing in Arlo app dashboard.

The lights on the base are green and it looks the base is communicating. Should I invest in new version of Arlo?

[JamesC]

Mezkem,

Try factory resetting the base station and then re-onboard as if it were new.

Follow the instructions here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC

[jguerdat]

You mention Dashboard - what shows in Devices or in Settings, Home, Devices?

[Mezkem]

They don't show anymore even if I try to add devices. None my devices are showing.

When I try to access my cameras in orlo using my iphone, I see a blank page.

[StephenB]

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@Mezkem wrote:

When I try to access my cameras in orlo using my iphone, I see a blank page.

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Are you saying that you cannot log into the app?

Or that you are seeing no devices on the devices screen after you log in?

[Mezkem]

I am not seeing my devices on the devices screen after I log in.

[Mezkem]

Why Arlo support is not helpfull?

Please do you a good number to call.

[Mezkem]

I was able to get in hold of Arlo support. They really did great job in helping resolving the issue. Thank you again