Arlo pro 2 - 7 Day Subscription has disapeared

[Ram_cat]

My Arlo Pro 2 7 day has been working fine up until now. Using the legacy free 7 day subscription 

There is now no free  subsciption on my account and it seems you are being pushed to use a paid for subscription.

how can i reinstate this free subsciption which was part of the original contract?

[JamesC]

Ram_cat,

The 7 day legacy cloud storage was never part of a "subscription" (you won't see anything if you navigate to Settings > Subscription in your Arlo account). If you're using legacy cameras, by default, you can still record to the cloud for 7 days at no additional cost for up to 5 legacy cameras.

Could you provide more specific details about what you're experiencing?

JamesC

[Ram_cat]

Hi 

Yes, despite rebooting my camera no longer records or sends notifications of movement. there is no cloud storage. I can through the app and online, access the camera and basestation 

[StephenB]

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@Ram_cat wrote:

Yes, despite rebooting my camera no longer records or sends notifications of movement. there is no cloud storage. I can through the app and online, access the camera and basestation 

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Can you save a manual recording while livestreaming?