Arlo no longer able to record

[Cnorcal707]

I have an Arlo Ultra 2 system came with the hub and four cameras. I do not have a subscription. I don’t need it. That’s why I got a camera with a local drive.

anyways when I purchase these cameras, I had them set up to wear. All four of my cameras could record it anytime whenever they saw any motion or had any sound alert. It was recorded to the local drive when I was at work or away from home I was able to access my cameras and see what was going on which I can still do. I was also able to record to my local drive and because of how my Internet was set up with my hub I could also see recorded videos at any point in time if I need to.

recently I have noticed that whenever I try to log onto my cameras, I can still see them, but when I go to log into the videos that are recorded already, I can no longer see the videos when I am away from home. When I get home and I check the videos again, and I go to the “feed” section since for some reason they had to redo the app for some reason… I no longer can see any videos whatsoever. It is not recording videos anymore. Yes I have the correct SD card formatted buy my Arlo hub, yes, I have reset the system and I have removed every camera and reinstall them onto the hub through the app. I have looked at the settings and seen that. Yes it is set to record locally, but it is still not recording anything. When I am home, however sometimes it will decide it wants to record, but when I’m away from home and I need the most it will not. I’m beginning to get fed up because it seems like all of the threads that I have read have no answers to them other than what I’ve already tried and if I can’t record to these locally when I’m away from my home like I need to be able to then these are no longer what I need and I will have a full set up available for sale that is unless somebody can help me figure out why this is doing this. If a security system cannot protect a home and the people living in it, especially when there’s children then there’s no point in having that security system. And if this is an Arlo game to make me have to purchase a subscription then I will definitely be selling it as well because like I said this is why I bought this system in the first place because it had this availability and now suddenly it does not… And I am sure everybody can sense the frustration and what I’m writing and I’m sure others probably feel the same way. Please help

[alex_loo]

ultra 2 + smarthub VMB5000 with SD + local recording here.

Before I jump to concluding your situation, can I ask a few questions first?  That way, I can help in the right direction.

1.  How long have you been using the set up?  When did you purchase it?

2.  Do you see any "trial subscription expiring" message appearing recently?

3.  When you say you have been watching locally recorded video,

• what, in the app, do you click to watch these video? (you mentioned "feed".  was it "feed >> cloud", or "feed >> local"? or something else?)
• have you done anything to your home network, to make these local video watchable even when you are not at home?

Regards,

Alex