Arlo no longer able to record

[Cnorcal707]

I have an Arlo Ultra 2 system came with the hub and four cameras. I do not have a subscription. I don’t need it. That’s why I got a camera with a local drive.

anyways when I purchase these cameras, I had them set up to wear. All four of my cameras could record it anytime whenever they saw any motion or had any sound alert. It was recorded to the local drive when I was at work or away from home I was able to access my cameras and see what was going on which I can still do. I was also able to record to my local drive and because of how my Internet was set up with my hub I could also see recorded videos at any point in time if I need to.

recently I have noticed that whenever I try to log onto my cameras, I can still see them, but when I go to log into the videos that are recorded already, I can no longer see the videos when I am away from home. When I get home and I check the videos again, and I go to the “feed” section since for some reason they had to redo the app for some reason… I no longer can see any videos whatsoever. It is not recording videos anymore. Yes I have the correct SD card formatted buy my Arlo hub, yes, I have reset the system and I have removed every camera and reinstall them onto the hub through the app. I have looked at the settings and seen that. Yes it is set to record locally, but it is still not recording anything. When I am home, however sometimes it will decide it wants to record, but when I’m away from home and I need the most it will not. I’m beginning to get fed up because it seems like all of the threads that I have read have no answers to them other than what I’ve already tried and if I can’t record to these locally when I’m away from my home like I need to be able to then these are no longer what I need and I will have a full set up available for sale that is unless somebody can help me figure out why this is doing this. If a security system cannot protect a home and the people living in it, especially when there’s children then there’s no point in having that security system. And if this is an Arlo game to make me have to purchase a subscription then I will definitely be selling it as well because like I said this is why I bought this system in the first place because it had this availability and now suddenly it does not… And I am sure everybody can sense the frustration and what I’m writing and I’m sure others probably feel the same way. Please help

[alex_loo]

ultra 2 + smarthub VMB5000 with SD + local recording here.

Before I jump to concluding your situation, can I ask a few questions first?  That way, I can help in the right direction.

1.  How long have you been using the set up?  When did you purchase it?

2.  Do you see any "trial subscription expiring" message appearing recently?

3.  When you say you have been watching locally recorded video,

• what, in the app, do you click to watch these video? (you mentioned "feed".  was it "feed >> cloud", or "feed >> local"? or something else?)
• have you done anything to your home network, to make these local video watchable even when you are not at home?

Regards,

Alex

[boosubscription]

I had the same issue when I decided to stop using the subscription based service. I could see that things were recording if I pulled the SD card out, but couldn't see them in the app.

While every article I read showed that they should show up under >> Devices >> Base Station >> Storage Settings (which is super convoluted and feels intentionally obstructive to hide it there) I couldn't see the local files.

What I didn't know (and is not on the Arlo website from what I could see) is I had to go to the app settings in iOS (ie NOT in the arlo app itself) and under "Allow Arlo Secure to Access" I had to set "Local Network" to "On" and it FINALLY WORKED.

I found the solution on reddit https://www.reddit.com/r/arlo/comments/1qv5cii/unable_to_view_local_recordings/

Arlo, maybe update your trouble shooting infoto include this?

[StephenB]

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@boosubscription wrote:

What I didn't know (and is not on the Arlo website from what I could see) is I had to go to the app settings in iOS (ie NOT in the arlo app itself) and under "Allow Arlo Secure to Access" I had to set "Local Network" to "On" and it FINALLY WORKED.

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Yes, that setting isn't listed in the main article

• https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recor...

However, the fact that you needed to set it suggests that there might be something else you need to look at.

Remote access either requires port forwarding to be set up, or alternatively, a VPN that terminates on your home network.  Is that something you've done?

[boosubscription]

I had port forward enabled to to the correct ports and it didn’t change anything.

also from what I’ve read it sees like those (vpn or port forwarding) shouldn’t be necessary when I’m in the same network as the base station.

[StephenB]

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@boosubscription wrote:

also from what I’ve read it sees like those (vpn or port forwarding) shouldn’t be necessary when I’m in the same network as the base station.

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Yes, but that advice assumes that the app is allowed to use wifi (which wasn't the case for you).

If you weren't able to access remote recordings when the app is limited to mobile data, then something isn't working with the port forwarding.  So you wouldn't be able to see recordings when away from home.