Arlo app will not find the base station

[Srae]

The Arlo app will not find the base station.  I have done all the online troubleshooting. I have unplugged replugged, and factory reset. The base is connecting to my wifi according to the blue light but the app just spins and does not find it.   

[Dannybear]

Just confirming that you performed the factory reset correctly.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

if so the base LED should be showing flashing blue saying that no cameras have been paired.

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Try using a pc browser connected to the local network to access the arlo web portal and reinstall.

[jguerdat]

Are you using a VPN? If so disable it for setup purposes.

[Srae]

I tried to use a computer to add the base but the computer said not found try again. Then I did the factory reset again per your link. The base light was blue, I pressed and held the reset button for about 10 seconds until the light started flashing amber. The light never quit flashing amber. I left it for 45 minutes. I unplugged it, plugged it back in, the light turns blue then starts flashing amber and stays that way.

[Srae]

Sorry I don't no much about VPN and don't know how to check that. Can you direct me?

[StephenB]

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@Srae wrote:
Sorry I don't no much about VPN and don't know how to check that. Can you direct me?

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If you don't know about it, then you almost certainly aren't running one.

[Srae]

Do you have any other ideas that might help get the app to find the base station? 

[jguerdat]

Try taking it to a friend's house to see if it can be found there. If not, can you swap at the store?