Arlo app shows base unit offline, however the leds are green

[Kejenkin]

Arlo app shows base unit offline, however the leds are green.

I have double checked the connections and have turned the unit off/on and unplugged it several times.

The app will momentarily show online then offline again quickly.

[jguerdat]

Try both the app and web client (my.arlo.com) to see if there's a difference. You might want to reboot your router and base, in that order.

[Kejenkin]

Unfortunately thus did not help. Any other ideas?

[StephenB]

---

@Kejenkin wrote:

Unfortunately thus did not help. Any other ideas?

---

There is the "nuclear" option of deleting everything from the account and onboarding again.

Sometimes people doing that have trouble re-onboarding.  But if everything is offline - including no recordings in the library - then you have nothing to lose (but the hassle).