- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Related Labels:
-
Arlo Mobile App
-
Arlo Smart
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Catfarts wrote:
So, I’m on iOS version 15.4.1 right now, and the Arlo app stopped sending any notifications maybe two updates ago. App is up to date at version 3.6.4,
I'm not seeing this with my iPhone 12 mini. What iPhone model are you using?
Are you just seeing this when your phone is connected only with cellular? Or are you seeing it when the phone is connected to your home wifi too?
Have you checked that push notifications are selected in the camera rule(s)? https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
But overall I understand the frustration. This engineering team need to get their act together.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Catfarts wrote:
Forgot to mention that it doesn’t matter whether I’m on WiFi or using cellular data, it’s been almost a month since I’ve gotten any notifications.
Do you have a subscription for any of your cameras? If you do, then I suggest using the support options in the subscription area of the app (particularly the phone option).
You could also try creating a custom mode for one of the cameras, and see if you can set up push notifications in that mode.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update on my situation. I've been trying various changes in the app to get notifications to work again. Several things didn't work like posing notifications for a period of time hoping they would restart on expiry of pause, and toggling the individual cameras (I have three cameras and a doorbell).
I got the notifications to restart finally: I disabled then re-enabled the arming for the cameras (one arm/disarm state) and the doorbell (another arm/disarm toggle). When I did this notifications restarted for the cameras and the doorbell.
Its possible one of the iOS updates somehow caused a hiccup such that the notifications ceased and the toggling of arm-disarm-arm reset the state. I'd give this a try if you haven't.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I feel that it is plausible and think it has something to do with the update.
We operate several go cameras at our facility. All connected through the app on various devices on both Andriod, IOS and by wifi by our security personnel overnight use. One of the IOS devices is set to auto update, notifications stopped. Followed all the troubleshooting tips, repeated those tips in case I messed something, still nothing.
All other devices the push notifications were working, so I started chasing out troubleshooting for device issues, No luck. Some of our security personnel are not the most tech savvy, so I went to set that device to hotspot feed the iPad that was getting notifications, for the upcoming shift. Our facility is on 80+ acres and can't get wifi to all of it. Noticed the iPad was not updated to latest version. Once I updated, the push notifications for that device stopped. Chased out wifi/sim card troubleshooting, no luck with that either. Checked other devices and the not updated ones are getting notifications. Seemed like out of all of our devices, the ones that have not updated are still getting push. I am going to try your recommendation and see if that resolves the issue on these devices. If that is the case, I will go ahead and update with one of the androids; just been to weary to find test if it is an platform/operating system conflict because we have to have devices functioning, we have too much relying upon it to risk having all our devices down.
-
Arlo Mobile App
562 -
Arlo Pro 2
11 -
Arlo Smart
164 -
Before You Buy
970 -
Features
406 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,115 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,109