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Arlo app “Base Offline” but Apple Home App showing online

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  • ‎2020-10-30 02:20 AM
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Riverside1
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Follower
‎2020-10-30 02:20 AM

The Arlo App shows the Base station as “offline” yet it has full green lights and camera are all working using Apple Home App? The App is up to date?

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JessicaP
Arlo Employee Retired
‎2020-10-30 02:38 PM

Hi Riverside1,

 

Have you tried using cellular mode on your iOS device to see if that helps? Also try to reboot your iOS device and/or reinstall the Arlo app to see if that helps.

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