Arlo VMB4500 orange LED

[Vram5150]

Hi,

My arlo pro 2 base station is not connecting to the app. The led is blinking orange. Tried a factory reset but that doesn’t seem to work.

[jguerdat]

When you reset it, did you follow this procedure?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

If you do this, you also need to remove all devices from your account before you can add them back.

[Vram5150]

Yes, I followed you this procedure but still not working.

[jguerdat]

Check the router's settings to verify that the base has an IP address. Reboot the router and base, in that order. Any better?