Arlo Pro Cameras not showing on App but all showing on web

[shezzib]

We have 6 x Arlo Pro 2 wireless cameras and 2 x base stations. When I use the web I can see all 6 x cameras working and recording. 2 x cameras have now dropped off the App though, so I can't use the live viewing on the App for those 2 x cameras and I can't see any recordings for those 2 x cameras that have dropped off (although they are working perfectly on the web browser).

Hope someone can help??

[ShayneS]

Hi @shezzib

Are you running the latest version of the Arlo app? Have you tried to remove & re-install the app & test again.

[StephenB]

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@shezzib wrote:

When I use the web I can see all 6 x cameras working and recording. 2 x cameras have now dropped off the App though,

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Are you using the same account in the app and the web?  If not, you might need to re-grant access to the two cameras.