Arlo Pro 2 suddenly offline after subscription trial ends

[bobbyf3971]

I have several Arlo Pro 2 legacy cameras that have worked without a subscription for about 8+ years. After an Arlo Secure trial ended, one of these cameras is now incorrectly flagged as requiring a paid subscription. I’ve removed and re-added the camera and reset it, but I’m still seeing a message requiring a paid subscription.  How do I rebind the camera to a clean entitlement profile, or is there any other way to get this misapplied account rule eliminated to re-apply the legacy “free” entitlement to every camera. Virtual chat (AI) is not helpful for this.

[Edinburgh_lad1]

How many cameras do you have?

Some retailers sold sets of six,  resulting in a special code needed to be able to use all six cameras and free storage.

Or, you've exceeded the number of devices to get free storage (maximum of five) - did you add a new device to your account to qualify for a trial?

If the former, you'll need help from forum mods. If the latter, you'll need to remove the newly added device.

[bobbyf3971]

I have 5 cameras, 2 of which are typically dormant when we aren’t traveling.  There’s a mix of pro’s, pro 2’s and the dormant cameras are older ones with 4-pack batteries.  Cameras link to the base station an we also have 3 security lights that link to the security camera bridge.  No issues for 8 years+.  And only one camera (pro 2) is targeted for subscription.  As legacy cameras, all of them should minimally be viewable without subscription.  

[BrookeN · Accepted solution]

Please remove one Pro 2 from the account and add it back on. Let me know if you still see the same behavior after doing that. 

[bobbyf3971]

Thank you.  That seems to have resolved the issue.

[BrookeN]

Thank you for providing that update, if you have any further questions please let us know. 

[peregrine6990]

I have an Arlo Pro (1) and (5) other older Arlos. I do not have a subscription, now suddenly the arlo pro says “subscription required” 

i have had this camera for years and was able to view on line. Now I cannot. I have removed it and reinstalled it and same issue. Help please!

[BrookeN]

Remove one of the cameras from the account and add it back on and see if the behavior you are seeing is resolved.