Arlo|Smart Home Security|Wireless HD Security Cameras
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Fundy1842
Aspirant
Aspirant

I have 6 total camera, 4 which run on USB power, and 2 that run on batteries.

My problem is this: when my batter cameras run down to 0%, and I replace them with charged batteries, they are still showing in my browser (Chrome) as "Charge Battery".  However, in my app, they reappear as functional and fully charged.

I have reset my device, I have removed and put the batteries back into the cameras in question. 

Is there another step I need to do in order to get them to be usable in the app?

Thanks.

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Dannybear
Master
Master
If you enjoy the 2fa dance, use incognito window of the browser. One day it will get fixed.

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Dannybear
Master
Master
If you enjoy the 2fa dance, use incognito window of the browser. One day it will get fixed.
Fundy1842
Aspirant
Aspirant

Thanks Dannybear - that worked!  Pain in the neck for sure, but it is better than not having any access to the cameras at all.  I had tried clearing cache and cookies hoping that would do something but no luck.

 

Appreciate your help.

jguerdat
Guru Guru
Guru

It may help by changing batteries before going to 0. That can solve other issues, too, like not having a camera working.

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