Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Is Arlo down

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Aspirant
Aspirant

Arlo server down?

Thats great!

if you guys cannot give the right support and be live 24/7 then maybe time for us to be able to get a live feed directly from the base!

 

or does this go against Arlo pro’s Sales ofholding people to ransom of having to pay for storage?

 

not happy

only spent $2000 dollars!

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Aspirant
Aspirant

I am having the same problem. I am unable to connect to my cameras since about 7:30 AM EST. Either from my laptop or my phone. It keeps giving me the message the database is down. I had my wife check the unit at the house and all the lights are on. The cameras keep sending me alerts as they are tripped, but I am unable to see anything. I have force stopped the app several times which usually fixes any issues I have with the app on my phone. Today however, the app did an update. I wonder if that update screwed up the system. Any information would help. I am currently on the phone waiting for an operator to answer.

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Aspirant
Aspirant

I had the same concern.. So I picked up a ring doorbell in addition to the Arlo cams... Redunancy solved! Well for the front and back doors.... 

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Aspirant
Aspirant
Same problem here in Bangkok
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Aspirant
Aspirant

Arlo System is down in Charleston, SC as of 10:00AM EST.... 

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Aspirant
Aspirant

Same here i Sweden! Not good! 

 

Model: VMB3000 | Arlo Base Station
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Tutor
Tutor

The whole arlo-database is down since hours.

Now all my content is EMPTY, not even a single camera listed in my account anymore. Library also fully empty!

And to make this even more annoying, the support just removed the chat-option from their page and the wait-time on the telephone is >25 minutes.

I think, they get hacked or something. I recommend to change your password as soon as you can login again.

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Tutor
Tutor

...and in case they got really hacked - who has access to my comeras? Switching them all off now!

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Prodigy
Prodigy
It started working again for me
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Tutor
Tutor

Right time to send a team from the Netgear support to your home.

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Arlo Employee Retired

This issue has been corrected. For updates and more info on what happened, please visit this thread in the Arlo Community.

https://community.netgear.com/t5/Arlo-Stories/Arlo-Service-Down-Temporarily-Unable-to-Login/m-p/1521...

 

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Please click KUDOS or REPLY If you found this helpful.

View solution in original post

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Tutor
Tutor
is there any patch they will send and what the explanation of the global outage? we need a patch for this.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Luminary
Luminary

What a joke ! All our homes were unmonitored during this down time and we were all as risk.

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Sensei Sensei
Sensei

I received email alerts about the status. Off and the back on.

 

Then there is this:

 

Arlo down? Current problems and outages | Down Detector

 

Rumour has it that it wasn't just Arlo. The cloud service that supports it fell over.

 

If there isn't a status page for Arlo, there should be.

 

Page dedicated for the service status. - NETGEAR Communities

 

Seems to have the status Archived - Not Enough Votes.

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
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Tutor
Tutor
yes same with me. i have my ring doorbell enable the motion sensor and it was my temporary redudancy. solve the issue while arlo fixing it. but. i hope they will inform us what really happend and pls release the latest patch. because not everyone has redudancy.
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Apprentice
Apprentice
The usual Arlo chaos and zero communication.

Since today no recordings are being stored, I get alerts and can live view but cannot view any recordings.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
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Community Manager
Community Manager

Obsydian,

 

Are you able to produce a manual recording? I was not able to replicate any issues with triggered or manual recordings. Are you still experiencing an issue?

 

JamesC