System offline

[yannus]

I'm able to login on website but not through Android app.  When I get into Desktop website, it shows "Database service is currently down".  Been doing this since about 8A CST.  I'm still in the return period.  How frequently does this happen and for how long?  Every 2-3 months, weeks, etc?  It's not too late for me to return this and wait until your service becomes avail.  I'd hate to pay for a subscription that's broken...

After I'm able to login, none of my devices or library items are displayed!

[SCV_user]

March 5 - burgalry in the neighborhood.
March 6 - my home was burglarized.
March 7 - purchased and installed Arlo Pro 2.
March 8 (5:30am) - I get alerted of motion capture at the fron door. I check the camera and cannot sign-in.
March 8 (5:35am) - I arm myself and do a walk-through of the home to check for intruders.

Arlo is failing for it's purpose

[Donajean56]

These and the company are the worse cameras!!! DONT BUY THEM!! Our w Arlo GO'S, THEY ARE GOI G TO GO!!! WE ARE DONE!

[nikole]

Mine is too

[CJR81]

Is there anybody running their own external hard drive off the base? Just wondering if that would take Netgears control out of the equation. Probably not though. Hope someone has some good news for me.

[Jujubee805]

Arlo is down today? Why? Anyone else having issues?

[Jujubee805]

Mine are down this morning as well. What is the problem?

[Lstudio]

Doesn’t matter. I was able to connect to my cameras at first but wasn’t able to disable the armed mode as it showed offline. Unplugged my base unit to power cycle and once everything was back on, I was no longer able to view/connect to my cameras live feeds. It severed my internal connection from my base to the cameras which at the very least shouldn’t have been impacted.

[45pinelane]

this is terrible - my cameras are in a remote location (vacation home) and I cant reset them. Will this issue is fixed will they come back up or am I screwed into having someone go there and re sync everything????????

[PolleM]

I am getting message " We are sorry. The database service is currently down. Please try again. 

We are not able to access camara settings to turn off. 

We have restarted several time. 

What do I need to do to correct this? 

Thank you 

MP

[Chree]

Is the database server down? I can’t connect to any of my cameras.

[Mike888]

I just spent 40 minutes on hold to finally get tech support from Arlo. My system is not working/offline. I was told that the issue is with Arlo, and is being worked on. Also told information was posted here, and I should check here for updates regarding the issue.

I don't see anything here regarding this. Am I missing something here?

Mike

[Streak2]

Netgear are aware of the problem and are busy with a fix.

[Streak2]

Netgear are aware of the problem and are busy with a fix.

[SteveWhite]

Outages happen, its hard to get worked up over that fact.  There has been no communication from Netgear over this.  I would have expected an announcement posted on the main Arlo site, or an e-mail.  Something...  I can log in just fine.  I do not see any devices when I do.

I am trusting that local recording is still working just in case I do have an issue where I need to review footage.

[Jujubee805]

I unplugged the system and reatarted it and its still down. What is the problem with it being down?

[JK1100]

Same issue I'm facing, even after resetting the Base Station, nothing seems to work. Keep showing Base Station Offline. Checked all physical connection, which is fine. Checked router settings, which is also fine.

[Donajean56]

Its the NWO. NEW WORLD ORDER!!!

[JamesC]

We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

We apologize for any inconvenience this might cause.

For updates on this issue, please see here: Arlo Service Down - Temporarily Unable to Login

JamesC

[adammolinaro]

Agreed. We all understand things happen and there may be an issue here and there. Arlo/Netgear, why not be proactive and provide communication to us and let us know there is a known issue. This will not only help your customer service reps mitigate phone calls but will also let the community know so we all don't freak out and waste time trying to reboot thinking it could be on our end.

[Enchanted1s]

Not really missing much - the entire Arlo system appears to be down.  I  have been here reading too - because I didn't want to call be on hold.  In my reading, all Arlo is saying is they are sorry - and aware there is a problem.  Some replies say an email will be sent when service is restored.

[JamesC]

We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

We apologize for any inconvenience this might cause.

For updates on this issue, please see here: Arlo Service Down - Temporarily Unable to Login

JamesC

[FamilyInFla]

Just another problem indicative of an unreliable system. Looking for a replacement system, as this system has been nothing but headache and frustration.

[JK1100]

Even though login is successful, but it still always shows Base Station Offline.

[Donajean56]

Even if you call and you are put on hold, you won't be able to u derdtand tnide folks!! Its ridiculous to say the least!!