Arlo Pro 2 only sending motion detections
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi
Since yesterday all my 4 Arlo Pro 2 cameras stopped recording images.
I noticed that only motion detection is working.
Any hint to solve this problem?
Thanks!
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A quick search here would show you multiple posts like this. The fastest solution is to remove all devices from your account and add them back, starting with the base, as if new. A PITA, yes, but it should help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ok, I'll try to remove all devices and add them back. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Flaviok are you still seeing this same behavior?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes because I'm not on site.
Unfortunately I'll be back only in September.
Until there I won't be able to see any images.
At least I can receive motion detection notifications.
In almost seven years this is the first time my cameras fail somehow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is there someone else who has access? There was a comment a while ago that suggested removing one camera from the account and adding it back in helped. You could remove the camera remotely and that other person could use the base and cameras sync buttons to reconnect it (just have them not to hold the base sync button, just briefly press it).
No guarantees...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My closest neighbor will be back in two weeks.
I can try to ask him to do this.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Flaviok I just wanted to reach out and see if the behavior you was seeing is resolved?
-
Arlo Mobile App
555 -
Arlo Pro 2
11 -
Arlo Smart
163 -
Before You Buy
967 -
Features
402 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,114 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,091