Arlo Pro 2 not detecting motion

[LKool89]

My arlo pro 2 camera is not detecting motion. The camera is plugged in and not using a battery. I recently signed up for an arlo smart premier subscription. I have defined an activity zone. Before signing up, motion detection was detected although sometimes sporadic.

[TomMac]

Verify that on the Live View screen that the motion icon is black when armed.

Also , have you adjusted the sense level ( in the mode )...  mine usu run at about 90-93%

[LKool89]

@TomMac I checked both of those: motion icon is black and my sensitivity level is at 95%  Still not picking up motion.  I am just a little concerned that prior to signing up for arlo smart premier, my camera was picking up motion 80% of the time and now not picking up motion at all....what is the point of this subscription if motion is not detected??

[TomMac]

Try and turn off all the filters for Smart so it detects all ( which is all options green )... see if it changes anything.

If using filters ( tmk ), the camera records but doesn't send the file to the library if its filtered... can you check the usb backup?