Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Pro 2 not connecting to smarthub when I click on it in the app

Reply
Discussion stats
  • 3 Replies
  • 80 Views
  • 0 Likes
  • 2 In Conversation
Howarde
Aspirant
Aspirant

I have three Arlo Pro cameras and one Pro2. The three pro cameras are operational either the base station and app. The pro 2 has stopped connecting when I click on it in app. When I reset the hub it connects but then not again in a few hours.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jguerdat
Guru Guru
Guru

Try removing and resyncing the Pro 2. Swap cameras around to see if it's the camera or location.  If that doesn't help, use the Contact Support link at the bottom here for a possible hardware problem.

Howarde
Aspirant
Aspirant
The Pro 2 camera is right next to one of my pro cameras which does not have the same problem. They are set next to each other to look in opposite directions. And the pro 2 is supposed to have longer range.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
jguerdat
Guru Guru
Guru

Close proximity to another camera may cause issues with WiFi interference. I think Arlo suggests ~6 feet (maybe it's 3 feet) between them. Try moving the Pro 2 to see if that helps (just take it off the mount and hold it in your hand).

Discussion stats
  • 3 Replies
  • 81 Views
  • 0 Likes
  • 2 In Conversation