Arlo Pro 2 damaged in storm

[dawgsfan157]

I had a Arlo Pro 2 damaged in a storm this week.   I need to get it replaced, but I cant find a way to contact Arlo, I dont have any of the subscriptions that give me access to an agent.  How can I see about getting this replaced thru my insurance?   I dont even see where I can purchase another Pro 2 camera.  Anyone had this happen before?   My insurance said if I can provide them with something saying Arlo discontinued the Pro2, I can possibly get a new camera system. 

[StephenB]

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@dawgsfan157 wrote:

I dont even see where I can purchase another Pro 2 camera. 

Arlo stopped making them in Dec 2019, and no longer sells them.  You can find some on ebay and similar sites - generally they are used.

Your older cameras were sold with 7-day free cloud storage. None of the currently sold cameras have that feature, all of them need a subscription to get any cloud storage.

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@dawgsfan157 wrote:

My insurance said if I can provide them with something saying Arlo discontinued the Pro2, I can possibly get a new camera system. 

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See the last manufacture date here:

• https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo-End-of-Life-Policy_06_01_2023_Final.pdf

[dawgsfan157]

Yeah the EOL isn’t until 2025, so theoretically they should still offer parts or replacement for them.   But since I don’t have a subscription plan, I have no way of contacting support.  

[StephenB]

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@dawgsfan157 wrote:

Yeah the EOL isn’t until 2025, so theoretically they should still offer parts or replacement for them.  

They don't provide parts for their cameras, and they haven't sold the Pro 2 cameras for some time.  Your cameras are out of warranty, so even if you had a subscription they will not replace them.