Arlo|Smart Home Security|Wireless HD Security Cameras

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KeraRage1
Aspirant
Aspirant

Hi I have tried the logout and log back in but the cameras are still showing offline. Internet connection is great and the base station is connected. Only flashing is the green internet connection light. I have also tried removing the battery from the light. Also.i moved it to standby and it is still recording so tried arm and standby and it's still recording. I feel it's an app issue? Does anyone have any idea what could be wrong? Thanks 

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BrookeN
Arlo Moderator
Arlo Moderator

It looks like the basestation is offline. I would recommend restarting the basestation and see if that resolved the behavior. 

Angelacortright
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Aspirant

I have the same problem and have tried all of the solutions that have been recommended and the cameras still show offline although they are successfully recording

KeraRage1
Aspirant
Aspirant

Hey I ended up unplugging the base station waited 5 mins then reconnected everything. Cameras included. It was the internet wifi disconnected during the night for an software update. 

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