Arlo Pro 2 Won't Complete Firmware Update

[TheAvo]

Just bought the Arlo Pro 2 yesterday, base station, 2 cameras, door bell, and chime.  Last night it was working great.  This morning I received the message that the cameras need firmware updates.  

See screen shots for detail.  

I click update but nother ever happens.  

I've waited over an hour. 

I've put the camera on the shelf within 3 inches of the base station.  

On a side note, the "Live Chat" support doesn't work either. 

I clicked "Start Chat."  Filled out my information then clicked "Continue" but nothing ever happened.  No new window, no acknowledgment of click, nothing. 

Gotta tell you, pretty underwhelmed so far.  

 

[ShayneS]

TheAvo,

Have you tried to reboot the base station & remove /re-insert the battery to the camera?