Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 Won't Complete Firmware Update

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TheAvo
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Just bought the Arlo Pro 2 yesterday, base station, 2 cameras, door bell, and chime.  Last night it was working great.  This morning I received the message that the cameras need firmware updates.  

See screen shots for detail.  

I click update but nother ever happens.  

I've waited over an hour. 

I've put the camera on the shelf within 3 inches of the base station.  

 

On a side note, the "Live Chat" support doesn't work either. 

I clicked "Start Chat."  Filled out my information then clicked "Continue" but nothing ever happened.  No new window, no acknowledgment of click, nothing. 

 

Gotta tell you, pretty underwhelmed so far.  

 Arlo firmward pic 1.pngarlo firmware pic 2.pngarlo firmward pic 4.pngarlo firmward pic 3.png

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ShayneS
Arlo Moderator
Arlo Moderator

TheAvo,

 

Have you tried to reboot the base station & remove /re-insert the battery to the camera?

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