Arlo Pro 2 Wifi connection cutting out

[Mick-N]

The unit was purchased about a year and a half ago. Worked fine for a few months. We then relocated and never re-installed the cameras u til today.

The batteries both died and wouldn’t re-charge so we had to spend hundreds of dollars on new batteries only to find the unit isn’t functioning. It took a good half hour to sync the cameras with the base station. And once connected the cameras are lagging so far behind real time it’s useless. And what ever audio and video actually gets back to the base is so cut up and distorted it is unusable. Getting the occasional ‘lost connection’ warning showing on the phone app.

The cameras are within 20-30m of base and base is within 1m of wifi modem. Our internet is fine.

[TomMac]

Hopefully you didn't throw away the old battery packs....

If your battery is completely dead and does not charge, follow these troubleshooting steps:

1. Remove the battery from your camera.
2. If your camera is plugged in, unplug your camera’s AC power adapter cable.
3. Plug your camera back in to the AC adapter that came with the camera.
   Note: Make sure that you are using the power adapter and adapter cable that came with your camera. A regular 5V USB cable cannot provide enough power to charge your camera’s battery properly.
4. Reinsert the camera battery.
5. After ten minutes, check your camera’s status in the Arlo app or at my.arlo.com.
   If you see a lightning bolt battery icon, your battery is charging. If you do not see a lightning bolt icon, continue to step 6.
   For more information about Arlo battery icons and notifications, see How do I interpret my Arlo camera's battery level icons and notifications?
6. Remove and reinsert the camera battery, then wait ten minutes and check your camera’s status in the Arlo app again.
7. Repeat step 6 until you see a lightning bolt battery icon in the Arlo app.
8. If you repeated step 6 five times and you still do not see a lightning bolt battery icon, contact Arlo Support to speak to an expert.

or

https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

As to lag time how much lag? ... alot depends on your internet data speeds too... are they slower than your prev address ?