My Arlo Pro 2 camera has worked amazing until right before the new app update. It will record the videos to the right amount but when I play it back there is about a 3 second pause or freeze where I can’t see any motion and still hear audio and then it plays through. Also having an issue where my videos have trouble saving or sending.
Latest iOS app for iPhone is not playing video. It just shows a snapshot from the middle of the video. The videos play fine on iPad (v 2.6.1) and web browser.
Also when I download the videos on the iPhone it puts a video into Photos but there is nothing in the video. It will play for 10 seconds but there is no actual video. Downloads do work correctly on the iPad and web browser.
And finally I noticed that at the four second mark all videos just stop. The video is still playing but there is no motion for about two seconds. It does this on all apps (iPhone, iPad, web browser and downloaded video)
Are your devices running iSO 12.1? Also, I see you mention the videos just show a snapshot, but then mention at the 4 second mark the videos freeze? are these issues intermittent or do the happen in a sequence? When are you seeing each issue occur?
I have exactly the same problem on my iPhone XS Max. I have reinstalled the app and restarted the base stations. Didn't help. The web interface works fine. I hope it will be fixed in the next update.