Arlo Pro 2 Paused/Frozen Video Recording For 3 Seconds

[JoeHantz]

A little before the app update and it is still a constant occurring issue, but the recordings from my Arlo pro 2 pause just the motion of recordings and I miss people walking for those two seconds. I have not rebooted the base station only because I logged into the app from another phone and it does not have the delay issue. I have logged out and in as well as deleting the app from my phone with no luck. I have an iPhone XS if it helps. This problem also occurred on my iPhone 7.

[JoeHantz]

My Arlo Pro 2 camera has worked amazing until right before the new app update. It will record the videos to the right amount but when I play it back there is about a 3 second pause or freeze where I can’t see any motion and still hear audio and then it plays through. Also having an issue where my videos have trouble saving or sending.

[ShayneS]

joeHantz,

Have you tried to reboot your base station and test again?

[JoeHantz]

I have not. Did that work for you in a similar situation?

[pilotmattc]

I have the same problem. Unplugged and rebooted all devices with the same outcome. . If the person moves fast enough the video won't capture them at all since it'll be during the paused period.

[davidrrogers]

Latest iOS app for iPhone is not playing video. It just shows a snapshot from the middle of the video. The videos play fine on iPad (v 2.6.1) and web browser.

Also when I download the videos on the iPhone it puts a video into Photos but there is nothing in the video. It will play for 10 seconds but there is no actual video. Downloads do work correctly on the iPad and web browser.

And finally I noticed that at the four second mark all videos just stop. The video is still playing but there is no motion for about two seconds. It does this on all apps (iPhone, iPad, web browser and downloaded video)

[ShayneS]

JoeHantz,

Have you downloaded the latest iOS 12.1 and tested again?

[ShayneS]

pilotmattc,

What device are you viewing from? Have you tried to view you library from the web portal?

[pilotmattc]

The video replays correctly on the web portal. I am utilizing an iPhone XR and my wife on an iPhone 7 with the latest arlo app version 2.6.1. both phones pause the replay for the first 3 seconds

[pilotmattc]

Correction just my phone has the issue and it is the iPhone XR. My wife's iPhone 7 and the web portal relay correctly

[JoeHantz]

So are you thinking it might just be newer iPhones? But I don’t see how that would be an issue or why

[JoeHantz]

Yes I have and still no luck 😞

[ShayneS]

JoeHantz,

Is it possible to reboot the base station & test again? Does this occur over WIFI or cellular data on the devices you tested?

[ShayneS]

JoeHantz,

What device are you seeing the issue with?

[JoeHantz]

I have rebooted and it does occur over WiFi and data usage

[JoeHantz]

I have downloaded ios12.1 during the time it has been acting up and now luck

[JoeHantz]

I am seeing the issue on my iPhone XS

[ShayneS]

JoeHantz,

What version of the Arlo Mobile App is your device running? Also, what version of the Arlo Mobile App & iOS is the iphone 7 running?

[ShayneS]

davidrrogers,

Are your devices running iSO 12.1? Also, I see you mention the videos just show a snapshot, but then mention at the 4 second mark the videos freeze? are these issues intermittent or do the happen in a sequence? When are you seeing each issue occur?

[ShayneS]

JoeHantz,

Have you tried powering off/on your base station and removing & re-installing the Arlo Mobile App?

[JoeHantz]

The alto version I am running currently on my iPhone XS 2.6.1 and on the iPhone 7 it was running iOS 12 I believe with the Arlo update that changed the interface a little bit. That’s when the app started to get a little problematic and I want to say that it happened maybe a few days before I even updated it to the newest update.

[pilotmattc]

I have with my iPhone XR. Deleted app and reinstalled. Reset base station and disconnected and reconnected all cameras. No change

[JoeHantz]

Yes I have and since it is recommended so much I will do it again. My girlfriend has downloaded the app and logged onto the account with her iPhone 7 and it works perfectly for her.

[JoeHantz]

I have once and I will do it again just to check. Another issue that is present with everything is that when I download the videos to my camera roll, they don’t send to people and when I play them back they still have the delay.

[Orm]

I have exactly the same problem on my iPhone XS Max. I have reinstalled the app and restarted the base stations. Didn't help. The web interface works fine. I hope it will be fixed in the next update.