Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 Not Connecting to New Router

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JessT
Aspirant
Aspirant

I have had the Arlo Pro 2 system for a year and never had an issue with it until I got a new internet router/modem from Spectrum last week. I plugged in the new base station and the middle light on the base station doesn't even come on. I have power cycled it and done tried new cables and nothing works. I have tried to change some security setting on the router, but am not quite sure what I am doing. Any advice is appreciated!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
Guru Guru
Guru

I had a somewhat similar problem a year or so ago that turned out to be a bad base. No Internet light at all means it's not connected to the router so check your cable and try a different router port.

JessT
Aspirant
Aspirant
Arlo sent me a new base station and I am having the same issue.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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