Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Base VMB4000 and Cameras Offline after installing a new router

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ColW
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I really need help. I purchased the new Verizon Fios G3100 router. My Arlo Base and cameras will no longer work. Everything says offline. When the base looks like it's online, the cameras will remain offline. I have spent hours unplugging, replugging and even resetting the base with not luck. I got everything to work for a few hours and then they all went offline again. I am not tech savvy so I don't know how to check for ports or to tell what ghz it's connecting to, either 2.4 or 5. I'm just so frustrated. Everything worked fine until I got the new router. Any help is greatly appreciated.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @ColW

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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