Arlo Pro 2 Night Vision/connectivity issues

[MichaelRo]

After reading the numerous posts on this board and others about the Arlo Pro 2 issues, specifically the very poor night vision quality and connectivity issues, I expected the company to address this issue in their flagship product more seriously. After all, they currently are selling one of the most expensive 1080p cameras on the market (Nest outdoor is only $149 and offers cheaper CVR options on multi camera systems, and far better quality).

Seems like the response had been slow. And any response is more directed at blaming the customer (aka Antennagate with the iPhone) rather than looking at the product itself for a solution.

Unfortunately doesn’t seem they want to stir the pot until after the Christmas holiday season. I’d suggest folks either begin an online petition demanding a prompt recall/firmware fix. Or start commenting on public boards (CNET, etc) so reviewers begin to include these issues on their reviews. Once their sales start to drag, then we will see action taken.

Until then, I might be looking at replacing my system with the cheaper and higher quality Nest system (before my return window ends).

[steve_t]

I guess the problem is that while people come to the community to discuss their problems, you don't see the thousands of happy customers that have no problems. 

I have seen some threads where videos look too dark and Netgear sorted the OP. I've seen threads where the video looked washed out and Netgear sorted the OP. Perhaps the night vision has a bit more compression artifact blockiness due to the low light but I still find it better than the Arlo Pro and a million times better than the Arlo HD wirefree.
Here's a video from mine

https://arlo.netgear.com/hmsweb/users/library/share/link/B15634982D2C2A0A_201711

[MrTonyToca]

Seems acceptable being as though that is a well lit area with light on the left, center, and right of the space the video is capturing. The camera is touting "night vision" which means it should be doing exactly that. My back yard has no lighting and you can barely see anything at all back there. Just fuzzy darkness. My Arlo Pro 1 was nice and clear and I had no problem with the night vision. So the product is definitely at fault. And I hope they do recall it and put out a working upgrade from the arlo pro 1 as a replacement. 

[steve_t]

The light on the left is actually another Arlo Pro 2 camera. I've moved the Pro and HD cameras elsewhere because I find the Pro 2 cameras that little bit better in all respects. 
The problem with big open spaces is there's nothing for the IR to reflect off but if it was much better with the Pro, perhaps your one is faulty. Throw up some comparative screenshots or videos

[Johnny290]

Known issue Pro 2 has poor night vision very dark Compared to pro one

[MichaelRo]

No response from the company????!!
What is the point of providing this feedback if the company is ignoring they have a product defect.?

[steve_t]

If you absolutely want a response from Netgear, you'll need to contact support and open a ticket. As per my previous comment, and a pic I posted in another thread, I have several Pro 2 cameras and no problems with night vision at all

[Johnny290]

I saw your pics Steve you say you have no night vision problems that's because you have background lighting going on ,and then your other pic you have white walls close in the background. I really doubt your cameras are any different than the ones we have problems with

[MichaelRo]

Has anyone received any official time table or planned fix for the Arlo Pro 2 night vision problems? The company has already solicited numerous examples of the same issue from customers over the last 2 months. What is the plan?

FYI, “we are looking at it with the engineers and this is a priority for us” no longer works as a “plan” this far out from a problematic product launch.

[MichaelRo]

Hello? Earth to customer support? Are you there?

[steve_t]

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steve_t wrote:

If you absolutely want a response from Netgear, you'll need to contact support and open a ticket. As per my previous comment, and a pic I posted in another thread, I have several Pro 2 cameras and no problems with night vision at all

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Still this